Shipping policy

Last updated: September 18, 2026

Our apparel is made to order. Producing each item after it is purchased helps us avoid unnecessary inventory and waste, but it also means your order requires production time before it ships.

PROCESSING TIME

Most orders enter production shortly after they are placed. Estimated processing and delivery times shown at checkout are estimates and are not guaranteed.

Production may take longer during holidays, product launches, periods of high demand, or circumstances outside our control.

SHIPPING COSTS AND DELIVERY ESTIMATES

Available shipping methods, shipping charges, and estimated delivery times are displayed at checkout before you complete your purchase.

Customers are responsible for providing a complete and accurate shipping address. Please review your information carefully before submitting your order.

TRACKING

When your order ships, tracking information will be sent to the email address used at checkout.

Tracking information may take up to 48 hours to begin updating after a shipping confirmation is issued.

SHIPPING DELAYS

Carrier delays may occur after an order leaves production. Delivery dates provided by carriers are estimates and cannot be guaranteed by The Barks Department.

If tracking has not updated for several business days, contact us at customerservice@thebarksdepartment.com and we will help investigate.

INCORRECT OR INCOMPLETE ADDRESSES

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed once production or fulfillment has begun.

Orders returned because of an incomplete, inaccurate, or undeliverable address may require an additional shipping charge before they can be resent.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and contact members of your household, neighbors, or the shipping carrier.

If the package is still missing, email customerservice@thebarksdepartment.com with your order number and tracking information so we can assist you.

SEPARATE SHIPMENTS

Items in the same order may occasionally be produced or shipped separately. If this happens, you may receive more than one tracking number.

Questions about shipping or delivery may be sent to customerservice@thebarksdepartment.com.