Refund policy

Last updated: September 18, 2026

We offer a 30-day return window. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unused, and in the same condition in which you received it. You will also need your receipt or proof of purchase.

To request a return, email customerservice@thebarksdepartment.com with your order number and reason for the return. If your return is accepted, we will provide the correct return address and instructions.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible at customerservice@thebarksdepartment.com.

Please include your order number and clear photographs of the item and packaging. We will review the issue and work to make it right.

EXCEPTIONS AND NON-RETURNABLE ITEMS

Because our apparel is produced to order, customized or personalized products cannot be returned unless they arrive damaged, defective, or incorrect.

Gift cards and items marked final sale are also non-returnable.

Please contact us if you have questions about the eligibility of a particular item.

EXCHANGES

The quickest way to receive a different size or item is to request a return. Once the return is accepted, you may place a new order for the item you want.

RETURN SHIPPING

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Items returned without authorization or sent to an incorrect address may not be accepted.

REFUNDS

We will notify you after we receive and inspect your return.

If approved, your refund will be issued to your original payment method. Please remember that your bank or credit card provider may require additional time to process and post the refund.

Questions about a return or refund may be sent to customerservice@thebarksdepartment.com.