Shipping & Delivery

Our apparel is made to order. This helps reduce excess inventory, but it means your order needs production time before it ships.

Processing

Most orders enter production shortly after they are placed. Current processing and delivery estimates shown at checkout are estimates, not guarantees, and may change during holidays or periods of high demand.

Tracking

When your order ships, we will send tracking information to the email address used at checkout. Tracking can take up to 48 hours to begin updating.

Shipping charges and delivery

Available shipping methods, costs, and estimated delivery times are shown at checkout. Customers are responsible for entering a complete and accurate shipping address.

Delays and address issues

If tracking has not updated for several business days, or if your package is marked delivered but cannot be found, contact us and we will help investigate. Orders returned because of an incomplete or incorrect address may require an additional shipping charge.

Questions? Email customerservice@thebarksdepartment.com.